Delivery and Returns
Delivery
Delivery is a flat rate of £3.50 within the UK and starts at £15.00 within Europe; we aim to dispatch your order within two business days but sometimes we are away at shows or life gets in the way, so please do bear with us. We post using Royal Mail to UK customers and Royal Mail Airmail to international customers. Your order should arrive in 4-6 working days within the UK.
Postage outside of Europe varies depending on your region; if you require more information on this prior to ordering, please get in touch and we will aim to give you a quote. Please do NOT order first, and ask for a refund afterwards!
Returns
We cannot accept returns on cut to order fabric unless it is faulty in some way. If you have a problem with any of our products, please get in touch stating clearly what is wrong and when you bought the item. Please retain your order emails for future reference.
Returned items must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will also be happy to exchange the item.
Please note:
Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.